FAQ's
Shipping
All UK orders will be posted within two working days using Royal Mail First Class as standard which usually takes 1-2 working days. UK postage is £3.50 flat rate and free for orders over £40. If you prefer you can upgrade to next day delivery. If you need your order quicker than my standard processing times please contact me and I will do my best to make sure you get it in time.
International orders are shipped using Royal Mail International Standard which takes around 5 days to EU countries and 1-2 weeks elsewhere. Sometimes parcels can take longer during peak or busy periods and may be held in customs in your country which is beyond my control. Shipping costs are calculated at the checkout.
Returns
If for any reason you wish to return or exchange your order you may do so within 28 days so long as the item is in perfect unused condition and in the original packaging.
In the unlikely event that your order is faulty or damaged in transit please contact us and we will be happy to offer a replacement asap.
Gift wrapping and Packaging
In order to reduce environmental impact we use recycled packaging where possible. We use as little packaging as possible but always ensure that the order is wrapped securely and protected appropriately.
If your purchase is a gift I can add a message on a little card and send directly to the recipient. Just add a note to your order at the checkout.
Where We Are
Smallkind Limited
4 Sholebroke View
Leeds
West Yorkshire
LS7 3HQ
United Kingdom
hello@smallkind.co.uk